Colourful Zone Online Shopping Store will ship to any address which includes P.O. Boxes and APO/FPO military addresses. Generally, we ship your order using Hong Kong Post Office Services by SpeedPost International or International Registered Air Mail to overseas and by Registered Local First Class Mail to local, Hong Kong. You can choose which shipping method(if available) to be used while checking out for your shopping cart. The shipping charge shown while checking out includes the total shipping and handling fee as well as the insurance for your order is as option which you can choose at the same time.

Please bear in mind that the shipping charge in here is applied for the overseas destinations which are United Kingdom, United States, Australia, Canada, France and Japan. The shipping charge will vary from place to place. The increased shipping charge will not indicate in the original order form but we will reply the total price to you as the final order form by email. Also, we reserve the rights to refuse to ship to your destination address.

Shipping Methods

1. SpeedPost International (Overseas)
   Shipping charge will vary from place to place.
   3-5 working days
   No weekend delivery
   Tracking Number^*1 & Trace Service is available
   Signature upon delivery required


2. International Registered Air Mail (Overseas)
   Shipping charge will vary from place to place.
   5-14 working days
   No weekend delivery
   Tracking Number^*1 is available
   Signature upon delivery required


3. Registered Local First Class Mail (Local, Hong Kong)
   Shipping charge will vary from place to place.
   1-3 working days
   No weekend delivery
   Tracking Number^*1 is available
   Signature upon delivery required

^*1 You can get the tracking number after you logged in to our online store under "My Account" section, in the "Order Information" of your order. The tracking number is located under the header of the "Package Tracking Number" if it is available.

Please be aware that SpeedPost International has higher priority in our shipment schedule compared with others. Also, we will require a signature on all above delivery methods. Thus, it may be more convenient to have the delivery made to your place of work or a friend if no one is available at home to sign.

We aim to despatch orders the next working day after the order has been placed as well as the valid payment is cleared if the items are in stock. If you want to know about how long you can get the products, you can just simply email those products' name, the shipping method and the payment method to us, we will reply to you in details. However at times of high demand, it can increase to between 2 to 5 working days. We apologized in advance if this situation happen in case.

Deliver To Alternative Address
You can choose to have your goods delivered to an alternative address other than billing address if you wish.
However, in order to protect our customers and us from fraud and theft, additional payment verification or special payment method MUST BE required or used for this case by means of Gift Voucher. We will contact to you for details about it if you need to do so. Please DO NOT try to buy our products by fraudulent means otherwise we may pass on all related information to other retailers and to financial and other organisations (including law enforcement agencies) involved in fraud prevention and detection, to use in the same way.

If you have any special requirement, please email us in advance and in most cases we can accommodate. Also, you can go to >> About Us << to know more about our store.

Import Taxes & Duties for International Customers

About the international shipments, we have the special handling procedures for the above six countries mentioned. Basically, the customs of your country do not require any additional taxes or duties based on your product in total quantity is one piece only of that shipment from our online store except the insurance for that shipment is applied as your request or specified in that products otherwise. However, if it is really in case, you can choose one of the following ways,

1. You do not accept to pay the additional charges to the customs
   If you choose this way, you just simply,
   a) Reply to the customs of your country that you do not get the package and request them to return that package to the sender.
   b) After that, you need to send us the email about this situation in order to make the arrangement.
   c) When we get back your product, we will refund the whole payment to you.
   About the refund procedures, please refer to the section of Return Policy, Condition & Procedure. This kind of product returning is equal to our 30 Day Money Back Guarantee stated below. Therefore, the refund conditions can be also applied. It is the promise of our online store to the customers.


2. You accept to pay the additional charges to get the product from the customs
   If you choose this way, just go ahead to do so and get back your package.

Product Packaging

1. Retail Products
   The Retail Product is what you would expect to see on a store's shelf.
   If the product is not specified the packaging, it must be Retail Product.
   It is intended for an end-user, and is usually packaged in a fancy box along with a user's manual and "extras" kits such as a software bundle, cable & screws sometimes.


2. OEM & Bulk Packing Products
   The OEM and Bulk Packing Products generally have some variations from the retail version but often the price is relatively lower. Below is a list of the most common variations you may encounter.
   • Packaging
     OEM or Bulk Packing Products only come in a white or brown box or simply in anti-static wrap or plastic.
   
   
   • Accessories
     Accessories such as cables and screws may not be included.
   
   
   • User's Manual
     User's manual may be abridged or not included. If you need more installation information, it is usually available at the manufacturer's website.
   
   
   • Software Bundle
     Although OEM or Bulk Packing Products usually include necessary** drivers, they may not come with the more extensive software bundle that sometimes accompanies a retail product.
     (**Note that many Plug and Play devices drivers are already included within Windows itself. Therefore there is no any additional driver is included.)
   
   
   • Technical Support
     Many manufacturers will not offer full technical support to end users who have purchased OEM or Bulk Packing Products. Part of what you pay for when you purchase retail product is technical support. That cost is not included in the price of OEM or Bulk Packing Products.
   
   
   • Warranty Period
     This is not normally the case except with CPUs. Usually the retail version of CPU has a 3 years warranty but the OEM or Bulk Packing version's warranty only lasts between 30 days to 1 year from product to product.
   
   
   Please note that although rare, variations besides these are possible, it is always recommended that you compare the specifications of the OEM or Bulk Packing version with retail version to ensure that you are aware of the differences between them.
   
3. Refurbished Products
   A product is considered as Refurbished if it has been released by the manufacturer as a reconditioned product or if the retail seal has been broken at some point. Manufacturer's warranty, if applicable, varies per product and will be stated in the warranty section of the product's detail page.

Back Orders

Normally, we carry an extensive range of stock but occasionally items do go out of stock. If an item is out of stock, we will email and inform you when your order will be sent.

30 Day Money Back Guarantee

We aim to ensure that you are totally satisfied with your purchase from us, so we offer a 30 day money back guarantee on all our products(except computer software). If you are unhappy with your purchase, email your Return of Merchandise Request so that we can process your returns. Please see the section of Return Policy, Condition & Procedure for detail. We ask that you return the goods to us unsoiled, unused and in the original packaging to be entitled to a full refund.

Return Policy, Condition & Procedure

1. Note that we can only replace defective products that are purchase from us. We will not be liable for purchase of wrong product.
   
2. For obvious hygiene reasons we cannot offer refunds on any cosmetics that have been used.
   
3. Please email your request of Return of Merchandise with order number and description to our sales to obtain the RMA number first before sending your return to us. All returned products must be in their original packaging including manuals, accessories and etc.. After we get your request, we will inform you by email about the detail for returning products to us with RMA number.
   
4. After we receive your returned products, we will send you an email for confirmation and we will refund your money to you within a month.
   
5. Note that when we process your refund, you will receive a refund for the goods but not the delivery charge except we agree to waive this charge for the particular case. You will also be required to arrange and pay for the goods return to us but you do not need pay the shipping costs of re-delivering the item back to you.
   
6. If you have any query, please contact to our sales without any hesitation.